top of page

Rates & Policies

HIGH SEASON

December 20 to January 5 & February 1-28

Standard room ( no Ocean View/Balcony), $200

Ground Floor King, Oceanview, $250

Second and Third Floor King, Oceanview, $280

Fourth Floor King, Oceanview, $300

 

MIDDLE SEASON

January 6-31 & March 1 to April 30

Standard room (no Ocean View/Balcony), $190

Ground Floor King, Oceanview, $225

Second and Third Floor King, Oceanview, $250

Fourth Floor King, Oceanview, $280

 

LOW SEASON

May 1 to December 19

Standard room (no Ocean View/Balcony), $150

Ground Floor King, Oceanview, $200

Second and Third Floor King, Oceanview, $225

Fourth Floor King, Oceanview, $260

​

TAXES NO- INCLUDED 

​

​

​

POLICIES

Check-in: 3:00pm. Check-out: 12:00 noon. A valid credit card and passport ID is required at check-in.

​

Credit cards will also be debited if one or more of the following conditions occur (no-show, cancellation, modifications, shortened stays). These policies are final. The hotel does not offer refund or discounts regardless of the reason for cancellations. The same is true for stays that are shortened. As there are no refunds due to medical or family emergencies, bad weather, missed or cancelled flights, change of plans, etc., you may wish to consider purchasing trip insurance. 

 

Reservation Policy: 

Reservations require a 2 nights non-refundable credit card charge. (This two nights are no-refoundable iff you cancel any time and it will be charge at the moment of your reservation)

Reservations between Dec 20-Jan 5, 5 nights minimum stay, will be charged 100% (non-refundable).  

 

No Show:

 The hotel will save the room for the guest only the first night of stay. 

If the guest does not arrive at the hotel on the arrival date the hotel will release the room the next day at 12 noon. 

The deposit for the reservation will be not refundable.

 

Cancellation Policy: 

Cancellations must be done 30 days before the arrival date to avoid a 100% penalization. 

Christmas/New Year  - Reservations for Dec 20-Jan 5 require a 100% prepayment (non-refundable)

 

Hotel Policy:

Check-in: 3:00pm. Check-out: 12:00 noon. A valid credit card and passport ID is required at check-in.

We cannot guarantee specific room numbers, etc. We will do our best to accommodate your request if we are able.

 

Policies can change any time without notice. 

 

In case of cancellation , we will hold your credit until you are able to reschedule. (only once) 


If you need to make changes or require assistance, please email us at reserv@hotelsecreto.com We look forward to your stay. 

Sección Lote 11, Isla Mujeres, Q. Roo, México 77400 | 
Contact us by email reserv@hotelsecreto.com 

  • Facebook Basic Black
  • Black Instagram Icon
  • Twitter Basic Black
  • Black TripAdvisor Icon

Get special deals Joining our email list

© 2022 by Hotel Secreto. Proudly created by NEDWE.

bottom of page